Return & Refund Policy
Information about our returns and refunds process
When We Accept Returns
We accept returns and refunds only in cases where:
- You receive the wrong order
- You receive a defective item
24-Hour Reporting Window
Important Notice
Any issue must be reported to us within 24 hours of receiving your wig. Requests made after this period will not be eligible for return or refund.
Return Conditions
To qualify for a return, the wig must be:
- In the exact condition it was delivered
- Unworn, unaltered, and untampered with
- Returned with original packaging intact
After Your Return
Once the returned wig is received and inspected, we will:
- Provide a replacement if the wig is in stock, or
- Issue a refund if the wig is no longer available
Non-Eligible Returns
Please note that we do not accept returns or refunds for reasons such as:
- Change of mind
- Incorrect personal choice
- Improper handling after delivery
Need to Report an Issue?
Contact us within 24 hours of receiving your order via WhatsApp or email.